A common misconception in Home Automation is that when making a large investment in a Home Automation system, the system should be trouble free without any preventative maintenance.
When someone invests in a new luxury vehicle, they do not expect that vehicle to continue to run without proper maintenance, some manufacturers are including a maintenance plan in the purchase price. Electronic equipment is manufactured and placed in a Box and sent to a warehouse for storage until it is purchased, in the mean time the manufacturer continues to make updates to the equipment.
For instance when you purchase a new flat screen TV, did you know that in most cases the firmware needs to be updated to get the latest features and as new features are added new firmware is released.
If that flat screen TV is not connected to a Home Automation system the user does not notice any changes, but when it is connected to a home Automation system the changes that were made sometimes will affect the communication between devices making the system unresponsive. The home owner will blame the Home Automation system.
There are several levels of equipment, starting from the equipment that is sold in Big Box stores such as Best Buy and then the equipment that is only sold to industry professionals. The lower level equipment is priced lower because it is designed to be obsolete and replaced within a year or two. Most devices at this level will not communicate and will not accept firmware updates. The higher level equipment is designed to communicate with more devices and to be kept longer because it is a part of a larger system; the manufacturer designs new features and releases updates, upgrading that older piece of equipment with the latest features.
With preventative maintenance your investment continues to have the latest and greatest features, this is not to say that the equipment will not become obsolete.
Many consumers feel that the Custom Electronic Contractors or Custom Electronic Consultants like Vsys Automation specify the higher price equipment based on price alone. We specify this equipment keeping Design, Communications, and latest technologies in mind (keeping in Mind the Highest Value for our customers) unlike the contractor that Low Bids with equipment that will most likely be obsolete by the time the project is complete.
I have learned by trial and error that “You get what you pay for”.